Terms of Service

Last updated: July 18, 2026

These terms govern your use of Pinovio's services and website. Pinovio is operated by Michael Pina as a sole proprietorship. By signing up for a service or using this site, you agree to these terms.

What Pinovio provides

Pinovio offers the following services to small and medium businesses:

Missed-call text-back — automated SMS follow-up when calls go unanswered. $57/mo, or $547/yr.
AI website chatbot — a custom AI assistant embedded on your website. $69/mo, or $662/yr.
Web development — custom website design and development. $1,300–$2,500 one-time, quoted per project.
Website care plan — ongoing edits, updates, and upkeep for a site. $69/mo, or $662/yr.
Bundle — the care plan and AI chatbot together on one plan. $95/mo, or $912/yr.

Annual billing is an optional 20% discount — it's never required, and monthly with no contract is always available. Service availability, features, and pricing are subject to change. We'll give active clients reasonable notice of any meaningful changes, and a price change never applies to a period you've already paid for.

Billing and payment

Subscriptions are billed through Stripe on a recurring basis. Each service starts billing at a different moment, and we want that to be crystal clear before you pay:

Missed-call text-back: you're never charged before it's live. You add a card at signup, a 7-day free trial covers the build and launch, and your first month of live service is free after that. Nothing is charged until that free period ends — the exact billing date is shown at checkout. Cancel before then and you pay nothing.
AI chatbot (and the bundle): you're not charged at signup. A 7-day free trial covers building, training, and launching your bot — typically live within 1–2 business days — and billing starts when that trial ends, never before the bot is live. The exact billing date is shown at checkout. Cancel during the trial and you pay nothing.
Care plan: billing starts when the plan starts, agreed with you directly.
Web development: quoted and invoiced per project. A deposit is required before work begins, and the deposit amount and terms are always stated in your written quote before any payment link is sent. Final payment is due before handoff. The project terms live in a separate written agreement you'll receive with your quote.

All prices are in Canadian dollars (CAD). Payments are processed securely by Stripe. We don't store card details.

Cancellation and refunds

Every subscription is cancel-anytime with no early termination fees, and you don't have to go through us to do it — the Stripe customer portal (linked in Stripe's emails) lets you cancel, update your card, and view invoices yourself. Can't find the link, or want to cancel during a free trial? Email michaelpina@pinovio.com and we'll take care of it.

Cancellations take effect at the end of the current billing period. You keep full access to the service through the time you've already paid for.
We don't issue refunds or prorated credits for partial months or partial years. When you pay for a period, that period is yours — cancelling mid-period stops the renewal, not the service you paid for.
For the AI chatbot specifically: the free trial exists so the custom build happens before you've paid anything. Cancel during the trial and you pay nothing — the bot just doesn't stay live. Once the trial ends and a payment lands, the no-refund policy above applies to it.
Web development deposits and payments are governed by your project agreement.

If something's gone genuinely wrong on our end — the service never worked, or we failed to deliver what was agreed — email us and we'll make it right. This policy exists to protect work already done, not to keep money for nothing.

What's included in a subscription

Flat monthly prices come with a defined scope, so one client's heavy usage never becomes another client's problem:

AI chatbot: includes the bot running on your site plus minor tweaks along the way — a FAQ swap, a small prompt adjustment. A full retrain or a major scope change (new services added, a tone overhaul) is quoted separately before any work starts.
Care plan: includes routine content edits, updates, and upkeep. A redesign, new pages, or new features are quoted separately before any work starts.

If a request falls outside scope, we'll tell you before doing anything — you'll never get a surprise invoice.

Technical requirements

The AI chatbot installs with a custom code embed. That works out of the box on WordPress, Shopify, custom-built sites, and paid Wix or Squarespace plans. Free Wix plans and Squarespace Personal plans don't allow the required embed — if you're on one of those, we'll help you figure out the best path before you pay for anything.

Your responsibilities

To use our services effectively, you agree to:

Provide accurate information when signing up or onboarding
Ensure any phone number, website, or business content you provide is yours to use
Not use Pinovio services to send spam, harass people, or violate applicable laws
Maintain any call forwarding settings required for the missed-call text-back service

Data we handle on your behalf

Some services process your customers' information as part of doing their job: the missed-call service sees the phone numbers of people who call you, and the chatbot sees what your website visitors type to it. We handle that data only to run the service you've hired us for — we don't sell it, mine it, or use it for anything else, and it's processed through the providers listed in our privacy policy. If you cancel, we delete service data we hold for you on request.

Setup and delivery

We aim to have missed-call text-back and the AI chatbot live shortly after signup — typically within 1–2 business days each. Web development timelines are discussed and agreed on before work begins.

Setup depends on information you provide. Delays caused by missing or incorrect information are outside our control.

What we don't guarantee

We build reliable systems and stand behind our work, but a few things sit outside our control:

Uptime of third-party platforms (Twilio, Cloudflare, Stripe, Vercel, Anthropic). Outages on those platforms may temporarily affect your service.
Specific business outcomes — we can't guarantee a set number of leads, replies, or conversions.
The AI chatbot's responses are generated by a language model and may occasionally be imprecise. We configure it carefully, but it isn't a substitute for human judgment on complex decisions.

Termination by us

We reserve the right to cancel or suspend service if a client violates these terms, fails to pay after a reasonable grace period, or uses our services in a way that's harmful to others.

Intellectual property

Websites and other deliverables we build for you become yours once final payment is received. The underlying tools, templates, and proprietary systems we use to build them remain ours.

Limitation of liability

Pinovio's liability for any claim related to a service is limited to the amount you paid us in the 30 days before the claim. We're not liable for indirect, incidental, or consequential damages (including lost revenue or missed leads), even if we were aware of the possibility.

Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply in Quebec. Pinovio is based in Montreal.

Changes to these terms

We may update these terms from time to time. If we make significant changes, we'll email active clients. Continuing to use our services after an update means you accept the new terms.

Contact

Questions? Email michaelpina@pinovio.com or use the contact page.