Straight answers. No sales spin.
Do I own the website when it's done?
Yes. The domain, hosting account, code, and chatbot config are yours. If you ever stop the retainer, none of that goes away — you just handle it yourself from that point.
Is the monthly retainer required?
No. The retainer is optional and you can cancel anytime — you own the site either way. It covers hosting, security updates, content edits, chatbot retraining when your business changes, and direct access when something needs fixing. Most clients keep it because hosting has to live somewhere and they don't want to deal with it themselves.
I already have a website. Can you just add the AI?
Yes. We can deploy the chatbot onto almost any existing site without rebuilding it. If you want a redesign too, we'll quote both options so you can decide.
How does the AI know what to say?
We feed it your website, FAQs, and any docs you share. It only answers what you've told it. If a question falls outside that, it says it doesn't know and offers to connect the visitor to you — rather than guessing.
Can I cancel the retainer?
Anytime. Month-to-month, no contract. Your site and chatbot stay yours — the retainer just stops at the end of the billing period.
What if I need something outside the package?
Ask us. We'll tell you whether it fits in your current package, belongs in Advanced, or needs a separate quote. We won't push you up a tier just to push you up a tier.
Is "2–4 weeks" realistic?
Yes, once we have your content and you've signed off on the first design direction. The main thing that slows projects down is waiting on feedback from clients — not the build itself. We move at your pace.